Policies

Welcome to RPS Fab! We pride ourselves on providing high-quality metal signs with a vintage and industrial aesthetic. To ensure a smooth shopping experience, we have established the following policies:

Refund Policy

At RPS Fab, we offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase handy.

To initiate a return, please contact us at sales@rpsfab.com. Our customer service team will provide you with a return shipping label and instructions on where to send your package. Please note that returns sent without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please be aware that it may take additional time for your bank or credit card company to process the refund.

Damages and Issues

Upon receiving your order, we kindly ask that you inspect the items for any defects, damages, or if you have received the wrong item. If you encounter any issues, please contact us immediately. Our team will evaluate the problem and make it right.

Exceptions / Non-Returnable Items

While we strive to accommodate returns, there are certain items that cannot be returned for various reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any concerns about a specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item following the return process mentioned above. Once the return is accepted, you can make a separate purchase for the new item.

For any further questions or assistance regarding returns, refunds, or exchanges, please don't hesitate to contact us at sales@rpsfab.com. We are here to help!